Development of SLA and KPI Systems | FM Performance Measurement | K-ép Studio

The era of invisible operations is over

The greatest risk in property management is a lack of transparency. What cannot be measured cannot be improved, and ultimately leads to uncontrollable costs or the deterioration of the property portfolio. K-ép Studio’s methodology transforms subjective impressions into facts and metrics. We build a framework in which the client and the service provider speak a common language: the language of data.

Measurement

The basis of transparent operations

Measuring services is a complex task: rather than relying on subjective judgments about a “clean-looking” office or an “appropriate” temperature, assessments must be based on objective data. K-ép Studio’s approach is simple: what cannot be measured cannot be managed.
  • No measurement, no control: Without solid data, neither SLA (accountability) nor KPI (performance) can be interpreted.
  • Efficiency Above All: We build systems where the cost of data collection never exceeds the value of the information gained.
Want to see what’s behind the numbers?
Learn more about our methodology and see how your property’s performance compares to market standards

KPI

The Triangle of Strategic Balance

The purpose of measurement is not data collection, but clarity. K-ép Studio’s KPI system is based on the balance of three key dimensions:
  • Technical condition: Long-term value preservation of the real estate portfolio (TMK%, availability).
  • Operational excellence: The quality and speed of daily task completion (SLA times, fault resolution).
  • Cost efficiency: Financial optimization of operations (HUF/m², energy costs).
This triangle ensures that cost reduction does not...

SLA

A service does not focus only to the technical content, but defines the main competences, conditions, supervisory (including performance measurement and rewards/sanctions)ISO 41012 support this process, however, the complience of the document exceeds the organiztional capacity. It is a daily routine that the work is outsourced upon technical specification, generating conflict. FMSConsulting offers to elaborate the company-specific SLA, apllying all information, data, protocols and routines.

Knowledges

Proposal request

If you want to learn more about performance measuring and SLA, please visit the FM academy website.Should you need consultation, please fill in the form. We will contact you within a short time.

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